Contact Ecwid API support team

Whether you’re developing an app for your store or Ecwid App Market, you can always count on our API Support team.

Get assistance with your app

If you need to update restricted app settings or have a question about your app or our API, contact API Support team directly from the app page in Ecwid admin:

1. Go to Apps > Custom Apps
2. Open the app you need help with.
3. Scroll down > Contact Support:

   
4. Fill in the form > Submit button.

That’s it!

API support team will review and respond within 24 hours on business days. The request will automatically include your store and application IDs, enabling us to locate your app and verify its current settings. You’ll receive our response via email at the address associated with your store registration.

Changes to access scopes do not affect existing tokens for apps already installed in a store. Reinstall the app after any updates to application access scopes.

To do so:

1. Uninstall the app from the Ecwid admin > My apps page to revoke old tokens.
2. Install the app back from the Ecwid admin > Custom Apps > app details page to get new tokens with updated permissions.

Email support

Want to onboard and set up a dev environment with Ecwid? Have a question about the API documentation? Reach out to our API Support team anytime. You’ll receive a response within 1–2 business days.

Already have an Ecwid store and an app? Send us your store and application IDs to get a faster response.

Email us

Community discussions

Chat with other developers and our API Support team on the official Ecwid Slack Community.

Join Ecwid Slack